Field Services
When the line goes down, we are on call
Production does not wait for business hours, and neither do we. WESA engineers respond to emergency automation needs around the clock to get your controls and machines back in production.
A fast answer when every minute counts
Call 847-695-0775 and an engineer picks up, day or night. Most emergencies start on the phone with the same questions: what the machine was doing when it stopped, what the drive or HMI is reporting, what changed on the last shift. An engineer who knows controls works through the first checks with your maintenance tech on the line, narrows the cause, and tells you whether it clears remotely or needs someone on your floor.
When it takes hands on the machine, the engineer who shows up works the full controls stack: drive parameters, PLC logic, wiring, HMI and motors. One person diagnoses and repairs across all of it, so a drive fault that turns out to be a broken conductor does not cost you a second visit. Ask us about coverage for your site before you need it, so the first call starts with the fault instead of your account details.
How emergency support works
What to expect when you call with a system down.
- Around-the-clock line
- Reach an engineer at 847-695-0775 day or night when an automation issue stops production.
- Phone triage first
- We talk through symptoms and first checks to identify the cause and decide whether it can be solved remotely.
- On-site response
- When the job needs hands on the machine, an engineer comes to your floor to diagnose and repair the fault.
- Full-stack repair
- Drive faults, PLC programs, wiring problems, HMI and motor issues, all handled by engineers who work across them.
- Follow-up
- We document what failed and what we changed, so a one-time emergency does not become a recurring one.
Line down right now?
Call us and an engineer will start working the problem with you. We are on call 24/7.